Reminder: Cross Country New Name Coming March 1

As we first announced to you at the end of last year, Cross Country will be rolling out a new name to our Service Provider community on March 1, 2012.

Why are we changing our name?

Cross Country Automotive Services has been going through a rebranding effort over the past few months to better unite ourselves and ATX Group (a telematics organization which we acquired in 2008) under one brand. This new name will reflect the face that, after nearly 40 years as a roadside assistance leader, we’re bigger and better than ever.

How will this impact our Service Provider Partners?

The impact of the new brand on your day to day operations and communications with us will be minimal. Rates, territories, contracts, billing processes, performance management, service best practices, etc. will all be unaffected. What you will see over the course of this year is an exciting new look on some of our applications, as well as enhancements and improvements to some of our existing web portals that you use with us every day.

We continue to strive to be the best motor club to work with and we are confident as we enter this next chapter of our organizational story, our services, innovation and leadership will only continue to flourish and get stronger. In fact, 2012 promises to be our best year ever – some of our most innovate offerings are being developed right now. We are proud to offer our Service Providers the most volume in the industry, the largest variety of dispatch options, a one of a kind discount Perks program to access business essentials, and the most comprehensive resources and training outlets available.

Please stay tuned for more updates as we near our official rebranding announcement on March 1^st.

Thank you for working with us.  

Perks Highlight: Red Line Towing and Beacon Funding

Red Line Towing is a new and upcoming tow company out of Grafton, Massachusetts. As we all know, there can be a lot of big expenses that come with starting a new business. Red Line was able to take advantage of the Beacon Funding equipment financing offer available through ArgosiPerks.com to get the trucks they needed to get off on the right foot.

Network News Blog Reporter, Amy Abou Zaki recently sat down with the Red Line Towing Team to discuss their Beacon Funding experience. Learn how Beacon helped them get three new trucks quickly and stress free:

Amy Abou Zaki: How long have you been in business?

Red Line: We are a brand new tow company. We just opened about six months ago, which is why it was important to find a finance company to fund our new fleet.

AAZ: How did you find out about Beacon Funding?

RL: Shortly after we established an account with Cross Country we discussed Beacon Funding further with our Cross Country Performance Manager. She informed us that Cross Country was partnered up with Beacon and provided us with all the proper materials contact information to get started. 

AAZ: How long did it take to get approved for a loan? Were you satisfied with the turn around time?

RL: We were extremely satisfied with the turn around time - it only took five days total to get approved!

AAZ: How would describe your overall experience working with Beacon Funding?

RL:  Our experience with Beacon Funding was excellent. We were able to finance three tow trucks with them. They were quick to respond to our questions and the entire process was fast and easy.

AAZ: Would you refer other tow providers to Beacon Funding?

RL: Absolutely, I would highly recommend Beacon Funding to other tow companies. The entire process was simple and stress free.

Congratulations to Red Line Towing on your growing business! To learn more about Beacon Funding financing, visit www.BeaconFunding.com/CrossCountry. 

Reduce Damages This Year

Although damages should be a very rare occurrence for your organization, they can sometimes be an unfortunate cost of doing business. Ensure that your company is making damages as minimal and infrequent as possible with proper training, attention to detail, and an investment in taking the time necessary to complete the job to the best of your ability.  

Here is a list of questions every owner / manager should ask themselves before they send out a driver:

• Do my drivers walk around every vehicle with the customer before they hook it up?
• Is every tow completed with a signed walk around form noting all previous damage in detail?
• Do my drivers all carry cameras or camera phones with which they can document extensive previous damage?
• Are my drivers WreckMaster certified or at least completely trained on how to properly hook up the latest and newest model cars?
• Do all of my drivers complete a pre-trip and post-trip inspection of their truck and equipment?
• Do my drivers know the tow capacity of the truck(s) they drive?
• When a damage claim is filed, do I respond right away and reach out to the customer directly to settle the claim?

If you answered “no” to any of these questions, you are exposing yourself and company to additional liability. Take the time and effort up front to follow the correct steps to minimize your exposure and risk of losing money. 


For more information on incident and damage claim support, visit CrossCountrySupport.com. 

Take Our Quick Poll

We love getting to interact with our Service Provider partners in person at the industry “tow shows.” For Providers, these events are a great opportunity to meet your Performance Manager, get hands on training, access information on our latest programs and initiatives, and much more.

What shows are you planning to attend this year? Take our quick poll on the right hand side of the blog and let us know!

We are already starting to make plans for the Florida Tow Show (April 19-22, 2012, Orlando, FL) – less than three months away. Stay tuned on the blog for more updates in the coming weeks.  

Exclusive Discounts for Cross Country Providers

Cross Country values all of the hard work and superior service our Service Provider partners deliver every day. As a thank you for your dedication and performance, we offer all of our Service Providers complimentary membership to our Cross Country Service Provider Perks program.

Enjoy access to huge savings and special offers on the things your business needs most including: fuel, tires, tow parts, equipment, office supplies, uniforms, computers, and much more. Plus, take advantage on offers from vendors for employees and families as well – restaurants, movie tickets, eye glasses, travel and many others.

If you haven’t already taken advantage – sign up is easy!

First, go to www.ArgosiPerks.com.

Enter your Cross Country Service Provider ID # under the “Activate Here!” box.

From there you’ll be brought to the brief Member Registration Form.

Once you’ve completed this form you’ll be logged in to the Service Provider Perks site where you can access all of the special offers set up for our Towing and Roadside partners. You’ll also receive an email confirming your membership.

It’s that easy! Don’t miss out – start saving today on the things you need most to grow your business. Visit: www.ArgosiPerks.com.

Best Practices: Tax Season

image from www.IRS.gov

As in previous years and in accordance with IRS regulations, Cross Country Service Corp. will be mailing out 1099s to Service Providers by January 31, 2012. Tax time can be a stressful time for small business owners and employees, but here are few best practices to help you stay on track:

Know the Rules

Whether you’re using the help of tax professionals or filing on your own, it’s best to understand the rules, due dates and compliance procedures for this tax season. The IRS website – www.IRS.gov – is the best place to get started. Access news and announcements, tip sheets, forms, compliance resources and more.

Be Organized

Organization is critical to tax filing success. When you work with a tax professional – be honest and organized about your financial situation. In most cases, they’ve seen it all, and by giving them as much information as you have it helps guarantee that your taxes are filed without any errors.

Visit Argosi Perks

There are several offers within the Argosi Perks program that can help ensure a successful tax season. ADP offers tax and compliance specials for Cross Country Service Providers. You can also access exclusive offers from Office Max to get discounts on the business necessities you need to complete your tax prep and filing. Visit www.ArgosiPerks.com today to check out these and other exclusive offers for Cross Country Service Providers.

Questions
If you have any questions about your 1099 from Cross Country, please email SPW9info@crosscountry-auto.com with your question and complete contact information (name, vendor ID, address, phone number). 

Growing Your Business with Beacon Funding and Cross Country

Since partnering with Beacon Funding a few months ago, Cross Country has been thrilled to see how many of our Providers have successfully leveraged this solution to purchase new equipment to grow their businesses this year. Here is one success story from one of our towing partners to give you a sense of how easy it is to work with Beacon:

“We tried other financers in the past, but they were difficult to work with. I found Beacon Funding through the Cross Country Perks program and they made the process very easy. After filling out an application, I was quickly contacted by a Beacon Funding representative, Nick. He walked me through terms (which were very agreeable) and helped me seal the deal on my new truck. The whole thing came together very quickly and Nick had great customer service. Based on my experience, I would highly recommend Beacon Funding to any other Service Provider.” – Matthew Monarchie, Tow Boss Towing and Recovery, Hopewell Junction, NY

Congrats again to Matthew and the Tow Boss Towing and Recovery team on your new flatbed! Find more testimonials from your industry peers here.

Don’t let lack of equipment get in the way of expanding your business. Beacon Funding’s Equipment Financing Center can help you understand the benefits of financing and figure out a monthly payment and a plan that works for you. The no obligation application is free and easy to fill out – use this info as a tool to narrow down purchase options. Visit the Equipment Financing Center today. 

Best Practices: 2012 Fisker Karma

As more Fisker Karma hybrid electric vehicles begin hitting the road in the coming months, here is an update on best practices for servicing this vehicle: 

The 2012 Fisker Karma hybrid electric vehicle features two driving modes: “Stealth” mode to optimize all electric driving features and “Sport” mode to access full power of the vehicle by leveraging the gasoline engine in conjunction with lithium battery power. Like many hybrid and electric vehicles hitting the road today, the 2012 Fisker Karma has several unique towing and roadside considerations that Service Providers should be aware of before servicing this vehicle.

Towing the 2012 Fisker Karma

• The Karma requires a flatbed carrier for all towing events.
• The vehicle should always start on as flat a surface as possible.  If the vehicle is on an incline, use the tow hook to move the vehicle onto a flat surface, when possible.
• The front tires must be properly inflated before attempting to load the vehicle onto the carrier.  If a front tire is low, inflate it to the recommended pressure.

The front fascia allows only about 4 inches of clearance below the vehicle, considerably less if the vehicle is on an incline.  Watch this clearance continually while raising onto the carrier to avoid damaging the material.

The tow hook can be found in a hidden compartment in the rear of the vehicle, below the floor of the trunk.  This will be used to pull the vehicle up onto the flatbed either from the front (recommended) or the rear (much less desirable).

The opening for the tow hook is on the passenger side of the front bumper, just below the grill.  Use a small screw-driver to pull back the dust cover.  Remove it and store it in a secure location.  The tow hook can then be inserted through the hole and threaded  securely into the vehicle’s frame.  Do not attempt to pull the vehicle onto the carrier from any other part of the vehicle’s frame.

Because the clearance is so minimal, use a combination of 2x4’s and 4x4’s to lift the vehicle as it approaches the carrier. Keep a close, continual eye on the fascia’s clearance as the vehicle rises up the incline. If necessary, add additional lumber as the vehicle is pulled forward to ensure plenty of space between the fascia and the flatbed carrier.

Due to the long wheelbase of the Karma, pull the vehicle as far forward as possible to ensure adequate room in the rear to cinch down the straps with the ratcheting come along tool. Secure the vehicle using nonabrasive straps through all four wheel openings and secure the straps to the flatbed carrier.

Loading Close-Up:

Winching the Fisker Karma:

The same tow hook used in the front also fits a location in the rear of the vehicle.  Pulling from the rear at anything other than a very small angle, however, will likely damage the underside of the bumper. Rear end design of the Fisker Karma does not end with the bumper, but continues on beneath the vehicle.  Extreme care must be taken when attempting to winch the vehicle from the rear to avoid damaging the underside of the bumper.  


Jump-Starting the 2012 Fisker Karma:

Typically, the Fisker Karma should never be jump started.  Instead, one should always tow the vehicle to an authorized service center for repairs.  If the 12-volt battery has lost it’s charge, however, it may be impossible to open the trunk or put the vehicle into neutral or park.  In these cases it will be necessary to give the low voltage battery a charge so that it can supply the minimal power needed to complete these tasks.

Two locations are provided under the hood for attaching the positive cable to the terminal.  One is under the red cap near the firewall and the other is in the fuse box.

Both require a special tool, which the service provider must carry, that screws onto the positive terminal.  Failure to use the tool could result in the destruction of the terminal itself. The negative cable can be connected to any ground point under the hood.

Adding Fuel to a 2012 Fisker Karma:

WARNING: Never fill the vehicle's fuel tank while the vehicle is charging or connected to a charging station. An accidental spark could cause an explosion or fire resulting in serious injury. 

The fuel filler cover will gently spring open. Twist the fuel filler cap counter clockwise to release. A strap secures the fuel filler cap to the vehicle to prevent loss. Note: When replacing the fuel filler cap, tighten it until it clicks three times. Failure to do so may cause the engine indicator light in the instrument cluster to illuminate due to increased evaporation emission levels.
Caution: Do not use leaded fuels, lead substitutes or fuel additives. Doing so can cause damage to the engine, fuel and emission control systems.
Caution: If the fuel tank is accidentally filled with the wrong type of fuel, do not start the engine. It is essential that you seek qualified assistance. Running the engine can cause serious engine and fuel system damage.

Mid or regular grade unleaded gasoline with a CLC or AKI octane rating not lower than 87 should be used. An octane rating of 91 is recommended.


Flat Tire and Lockout Situations:

Flat Tires

• It is recommended instead to tow the vehicle to the nearest Fisker retailer for all flat tire events.
• The vehicle has no spare tire.  Instead, it is equipped with a tire repair kit, located in the storage space beneath the trunk floor.
• The kit can only be used to repair small punctures in the tire tread.  In the event of punctures larger than ¼ inch, severe tread damage, a damaged sidewall, ripped tires or tires that have come off the rim, do not attempt to use the kit under any circumstances.

Lockout Situations

• It is recommended to tow the vehicle to the nearest Fisker retailer for all lockout events.
• A wheel lift and dolly tow will be needed for all lockout situations or when the vehicle is stuck in park.

Wintertime and Customer Service

In many parts of the country, winter can be a treacherous and stressful time for towing and roadside professionals. Certainly at one time or another, we’ve all experienced a call in the middle of the night for a winch, tire change, tow, or other dispatch when the weather is bad or possibly even in the middle of a storm.

When there are several inches of snow on the ground and you’re on your way to do a tire change at 3:00 in the morning – is customer service on your mind?

Customer service is a crucial component of your business’ success, and thus it’s important to keep in mind – even when facing challenging conditions outside. Here are a few simple best practices to remember to ensure that your CSI scores soar this winter:

First Impressions - A first impression is one of the most important pieces of the customer service experience. When a customer is stranded on the side of the road they may be stressed, upset or even scared. Your arrival, demeanor, and appearance set the tone for the entire customer experience.

Clean Truck and Uniforms – Are you proud of your trucks and uniforms? These are the first things that someone on the side of the road will notice when a driver first arrives. Ensure that trucks and equipment are presentable and reinforce to the customer that they’ll be receiving high quality service that they’ll be receiving. A clean uniform conveys professionalism and puts the customer at ease. Cross Country Service Providers can access savings on uniform rentals, leasing, or purchases through ARARMARK Uniform Services at ArgosiPerks.com.

ETAs and ATAs – Part of the first impression isn’t just how you look when you arrive, but also when you arrive. While we encourage that ETAs are as aggressive as possible, we also want customers to be prepared for your arrival – not walking around a mall or waiting 30 minutes longer than expected. Work with dispatchers and drivers to create the most accurate ETAs and ATAs possible.

Manners – We stress manners and courtesy to our children and young people, but sometimes we can forget these common sense things ourselves. Introduce yourself to the customer when you arrive on scene. Be polite and calm throughout your interaction – either in person or on the phone. If a customer is stressed – don’t lose your cool. Be respectful – treat them as you would want one of your family members to be treated if they were in this position. Maintain the highest level of professionalism throughout your interaction.

Thank you for your continued service and helping us exceed customer expectations with every dispatch!

New Year’s Resolution: Improving Call Acceptance

With the New Year upon us everyone is looking for ways to improve their business. In today’s post, we’ll explore ways for Service Providers to improve call acceptance.

Capturing the dispatch is the critical first step towards generating revenue for you company and ultimately growing your business. Improving your call acceptance starts with effective and efficient dispatching - which is often overlooked. Below are a few best practices on how to improve your call acceptance this year:

Instant Dispatch: We can all remember a Monday morning when all the phone lines are busy and you end up missing a call. Instant Dispatch, either through Cross Country, Beacon, or Topps, is a great method to reduce phone related missed call issues. Utilizing Instant Dispatch will relieve unnecessary stress created by jammed up phone lines and unreliable cell phone reception. Access your free Instant Dispatch download under the “Benefits” section at www.Argosi.net.

Review Performance, Identify Trends, and Isolate Opportunities: A quick and easy method to check your call acceptance is to review your scoreboard on our performance tracking web portal at www.Argosi.net. If you notice your call acceptance was lower on a particular day, you can pinpoint the exact time, zip code, and refusal reason. This is helpful information to review with and coach your dispatcher(s) on any lost opportunities.

Giving the Proper ETA: Cross Country may reject your ETA because it is too high - resulting in your company “missing” the call. In general, whenever possible, you want to shoot for ETAs of 45 minute or less for towing calls and 30 minutes or less for road service calls. Geography, weather, traffic, etc may make these ETAs unrealistic in some instances. Talk with your Performance Manager to determine the best ETAs and expectations in your area.

Good luck in the New Year!

Best Practices: Servicing the Chevy Silverado

Watch our brief video to learn best practices for towing the Chevy Silverado: 

Access more training resources like this in the Resource and Tutorial Library at CrossCountrySupport.com.

January Parts Specials from Worldwide Equipment Sales

Check out these parts specials from Argosi Perks partner, 

Worldwide Equipment Sales. 

Trouble viewing this flyer? Try here. 

Best Practices: Servicing the Chevy Corvette

Watch our brief training video for best practices for towing the Chevy Corvette: 

Access this video and other helpful resources in the Resource and Tutorial Library at CrossCountrySupport.com. 

Best Practices: Emergency Response for the 2012 Sonata Hybrid

Like other hybrid vehicles, the Hyundai Sonata Hybrid uses a conventional gasoline powered internal combustion engine paired with a high-voltage electric motor to propel the vehicle. The high-voltage electrical system is completely self-contained and does not need to be recharged by an external power source, such as a charging station. The high-voltage battery is recharged while the vehicle is being driven. This is accomplished through the use of a generator that produces electricity during driving and braking.

Because of the unique system in the vehicle, there are new considerations for servicing this vehicle compared to traditional gasoline powered vehicles on the road. In order to help familiarize emergency and first responders with the proper methods to treat the Hyundai Sonata Hybrid in an emergency situation, Hyundai has created this emergency response guide. Access a basic overview of key vehicle systems and instructions for dealing with the different types of situations encountered by emergency responders. You’ll find that the emergency response procedures for this vehicle are somewhat similar to a conventional sonata, with additional information provided on dealing with the high-voltage electrical system.

Access the guide in its entirety here. 

Get Paid Faster This Year

Are you always waiting for that next paycheck in the mail? Mail can be lost or misplaced. A stop payment and re-issue of a new check can take up to 30 days. Stop waiting for your check in the mail and sign up for direct deposit today! 

• It’s FREE - no need to worry about any additional charges
• The enrollment is quick and easy
• We provide secure website access
• No additional software is required
• No more waiting for checks in the mail

Here is how to sign up for Direct Deposit:

• Visit the PayMode Website at www.paymode.com/crosscountry or access the web portal through the "Electronic Paymode" button on CrossCountrySupport.com
• Follow the sign up directions and enter your bank information
• For additional assistance you may contact PayMode directly at 1 (877) 443-6944 and speak to a PayMode specialist. Be sure to have your Cross Country Vendor ID Number and check routing information readily available 

Reminder: Your direct deposit account will take two pay periods to start.

It’s that easy. Don't delay - sign up today, you’ll be glad you did!

Planning Your 2012 Truck Purchase

Planning and budgeting for expenses now is a good way to stay organized and keep your business on track all year long. Know how much you can afford before you shop. Need help identifying what your budget should be? Cross Country Perks partner and truck financer, Beacon Funding can help!

Visit Beacon Funding’s Equipment Financing Center to learn more about the benefits of financing, access a calculator to figure out your monthly payment and ROI/break even points, and hear testimonials from your peers. Fill out their quick application to get pre-approved for your next equipment purchase. The application is free and there is no obligation – leverage this information to help you narrow down your options for your truck purchase.

Don’t let lack of equipment or trucks stand in the way of your business growth in the New Year. Visit Beacon Funding’s Equipment Financing Center to start expanding today. 

Introducing, John Schimelpfenig – Performance Manager for Great Lakes Area

Cross Country Blog Team Reporter, Amy Abou Zaki, recently sat down with John Schimelpfenig, Cross Country Performance Manager for Illinois, Indiana, Michigan and Wisconsin, to discuss his role, suggestions for his region, best practices and more.

Amy Abou Zaki: Can you give me a brief background of your history with Cross Country?

John Schimelpfenig: I started at Cross Country in July of 2010 and began working with the Network Recruitment Team as an On Boarding Specialist. From there I transitioned to working on recruitment of Providers for specific programs and new initiatives. In July, I moved into my current Performance Management role, managing our Service Providers from the Great Lakes Region (IL, IN, MI & WI). 

AAZ:  What do you like best about your current position as a Performance Manager? 

JS: My background from previous lines of work was in sales and I dealt heavily with relationship building. So what I like most about being a Performance Manager is getting to be the one to build and strengthen the relationship between Cross Country and the Service Providers of my region.  Getting to know them and their businesses has taught me the most about the towing community and industry in general.   

AAZ:  What do you find most challenging as a Performance Manager? What are some challenges you face in your particular Zone?

JS: My territory goes from urban to rural very quickly and working with Providers in the downtown area of Chicago is a lot different from the UP in Michigan.  Each Provider has their own unique set of challenges to deal with depending on the surrounding geography and population. There are different considerations across the zone around equipment, traffic, volume, etc. – so understanding the obstacles or issues of a Provider specific to their location can be a challenge.

AAZ: What advice do you have for Service Providers to succeed in your specific territory? 

JS: The key to success, as I've seen from several of the companies that I work with, is to treat every customer the same no matter the call type.  You should treat your motor club customers the exact same way you would treat your cash-call customers.  Be courteous and professional, dress appropriately, and keep your truck presentable – a few customer service best practices go a very long way with the overall customer experience (and your survey scores). Sometimes just a friendly face and clean truck can make all the difference.

AAZ:  If a Provider were looking to grow their business what advice would you have to offer them? 

JS: Identify best practices for your organization and try to apply them to your business every day – with every dispatch. I am proud to work with so many hard working and dedicated towing and roadside partners.  By continuing to refine your business and striving to make improvements all the time – it has a positive impact across your whole company. Also, Primary Provider positions open up all the time, no matter what territory you're in. Providers that consistently exceed our expectations, impress and take care of their customers, and are easy to work with – obviously they are at the top of the list when we’re looking for new Primary Providers.

Thank you to all of my Great Lakes area Service Providers and looking forward to working with you more in 2012.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Thank you to John for your time for this interview. Need help finding your Performance Manager? Look at the “Cross Country Contacts” button at CrossCountrySupport.com. 

Best Practices: Communicating with Cross Country

Cross Country is proud to work with our network of diligent, hard working, and skilled Service Providers. In order to help guide our Service Providers, we have assembled a team of Performance Managers available to offer support, information, and best practices to maximize success with Cross Country.

To ensure that you are able to efficiently reach your Performance Manager, here are a few communication tips to keep in mind:

Email – Email is convenient, fast, and easy for all parties involved. In this busy day and age, it is the preferred method of communication for many businesses and helps avoid errors or miscommunications that can sometimes happen on the phone or through fax or postal. That said, with the volume of emails that our Performance Management Team receives every day, it is important to remember to include all relevant information in your message to make sure you receive a speedy response.

When emailing a Performance Manager, please include the following:

• Your Service Provider ID number
• Your name and company name
• City and state in which your business is located
• All relevant contact information – preferred email address (if different than one you’re using for message), phone, cell, etc.
• A brief summary of why you are reaching out

By using this few simple tips, it makes it easy for the Performance Manager to get back to you quickly with the information you need.

Voicemail – When leaving a voicemail is the only option, it is important to speak slowly and clearly to be certain that your message is received without any errors. As with email, please leave your Service Provider ID, your name and company name, city and state, phone number where you can best be reached and a brief summary of why you are calling. The more concise information you can leave in the message, the easier it is for the Performance Manager to return your call.

Thank you for taking these tips into consideration next time you reach out to us! Need help finding your Performance Manager? See the complete list of Cross Country contacts here.

More Helpful Posts on This Topic:

Best Practices: Cross Country Contacts

Best Practices: Who You Gonna Call?

Kick Off 2012 with a WreckMaster Certification

Cross Country is starting off the New Year by teaming up with WreckMaster – the most highly recommended and recognized certification program in the industry – for a “Winter Tour.” This is the first in a series of classes for next year and we’re working to bring a class to a town near you.

WreckMaster and Cross Country’s Winter Tour Schedule:

• New Orleans, LA – February 4-5, 2012
• Atlanta, GA – February 11-12, 2012
• Tampa Bay, FL – February 18-19, 2012

These will be level 2/3 classes covering recovery, resistance, towing cars/trucks, up-righting and upsets, and more. Find all the location and class details and register online here.

As a Cross Country Service Provider, you are eligible for a discount when you sign up:

• $15 Discount for any Cross Country Service Provider
• $30 Discount for any Cross Country Primary Service Provider

How to Register Online at WreckMaster.com

Online registration is quick and easy – just follow these instructions below to get on your way to your WreckMaster certification…

First, go to www.WreckMaster.com and click on “register” on the top right corner of the page. Follow the prompts to create a site login.

Once you are registered and logged in you may begin the registration process for your desired course. 

Course classes can be found by clicking the “Training” button at the top of the page. To find one of the Winter Tour classes highlighted above, select “Class Level 2/3” on the left hand side of the page.

The box at the top of the level 2/3 class description page will populate with all of the 2/3 classes available. Simply scroll down the list and click on the town and date of your choice to complete the sign up process.

If you have any questions regarding the registration process or your Cross Country discount eligibility, please feel free to reach out to your Performance Manager for additional assistance.

We hope you take advantage of this opportunity to earn a specialized training certification in this very competitive industry! Don’t see a class near you? No worries – more classes to be announced later in 2012. 

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